Privacy Policy

In accordance with the applicable Acts governing Privacy, CVHR only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our members' expectations that we will respect their right to control how their personal information is collected and used.

CVHR collects personal information to be used for the purpose of its business. These include:

• Prior and Post purchase of CVHR Package: CVHR collects information about members and prospects at the time when a person first joins a program. The main categories include general contact information, personal details, demographic information, payment details, responses to surveys, KYC documents, and other details.

• CVHR Resort Management: CVHR collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility.

• CVHR also collects general business information relating to employees, contractors, shareholders, resort managers and other individuals.

Our purpose in collecting information about you is to provide you with personalized Package services. CVHR uses personal information in several different ways in operating our Package programs and operating our business, improving our product and services.

CVHR provides personal information to resort operators in order to facilitate a booking that you have requested. CVHR will not normally otherwise use or disclose any information about you without your consent, unless:

• Required by law • To protect the rights, property or personal safety of another CVHR member, any member of the public • The assets and operations of the business are transferred to another party as a going concern

When you provide your personal information to us, CVHR will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services.

Like many businesses, CVHR uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of CVHR, such as mail houses, will sometimes have access to personal information held by CVHR and may use it on behalf of CVHR. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

CVHR manages communications with members, prospective members and customers according to its privacy policy. We respect individual's choices about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:

• Remind you of your Package renewal or warn you of the upcoming expiry of Package benefits • Provide you with updated information about our services or special promotions • Provide you with other information about other products and services which you may have an interest in

If you are receiving promotional information from CVHR and do not wish to receive this information any longer, you may remove your name from our list by calling us on 7992124011. Business timings: Monday through Saturday 10:30 A.M. to 6:30 P.M. Please allow 28 days for this request to be processed.

CVHR is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.

At CVHR, we primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. Our use of this technology does not mean that we automatically collect additional information about you.

Accepting a cookie in no way gives us access to your computer or any personal information about you. Our web site also contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.

If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by calling us on 7992124011. Business timings: Monday through Saturday 10:30 A.M. to 6:30 P.M., Closed on Sunday and National Holidays. Our file of your information will usually be made available to you within 14 days. For security purposes, confirmation of your identity will be required prior to supply of this information.

If at any time you wish to change personal information that is inaccurate or out of date, please contact us and we will amend this record. If you wish to have your personal information deleted, please let us know and we will take all reasonable steps to delete it unless we need to keep it for statutory or regulatory requirements.

CVHR endeavours to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. CVHR uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log which records each time a file is accessed.

Data is secured in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

Under no circumstances shall CVHR or its officers or employees have any liability of any nature whatsoever, in respect of personal information provided by you on this website.

If CVHR becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us on 7992124011. Business timings: Monday through Saturday 10:30 AM to 6:30 PM, Closed on Sunday and National Holidays.

Our commitment to being the world's leading holiday exchange business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to CVHR Privacy Policy will be made by posting an updated version of the policy on our website.

Any complaints or requests or concerns with regards to use, processing or disclosure of information provided by you or breach of these terms may be taken up with the designated grievance redressal officer:

Company Name: Clark Vacations Hotel & Resorts (CVHR) Mobile: 7992124011 Email: info@clarkvacations.com

Grievance Redressal Officer Name: Summit Singh Mail ID: info@clarkvacations.com

When contacting us, please provide: Identification of the information provided by you, clear statement as to whether the information is personal or sensitive, your Package ID, Mobile number and/or e-mail address, and a statement that you have a good-faith belief that use of the information has been processed incorrectly or disclosed without authorization.